How Saintly Home Health protects your information

Effective Date: November 2025
Last Updated: November 2025

Saintly Home Health LLC (“Saintly Home Health,” “we,” “our,” or “us”) is a Medicare-certified, CHAP-accredited home health agency. We are committed to protecting the privacy, security, and confidentiality of your personal information and protected health information (“PHI”).

This Privacy Policy describes how we handle information in compliance with:

• Health Insurance Portability and Accountability Act (HIPAA)
• Medicare and Medicaid regulations
• Community Health Accreditation Partner (CHAP) standards
• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• Applicable Arizona and federal privacy laws

We may collect the following types of information when you use our website, submit a form, text or call us, or receive services from us:

A. Personal & contact information

• Name
• Phone number
• Email address
• Home address
• Preferred method of contact

B. Protected health information (PHI)

As a home health agency, we collect PHI as defined by HIPAA, including but not limited to:

• Medical history, diagnoses, and treatment information
• Medications and allergies
• Orders from your physician or qualified provider
• Insurance and payer information
• Clinical assessments, visit notes, and care plans

C. Website & marketing information

• Information you enter into website forms
• IP address and device/browser type
• Pages visited and time on site
• Referral sources (such as Google, Google Ads, or social media)

We use your information for the following purposes:

A. Patient care & Medicare compliance

• Coordinating and delivering home health services
• Documenting care in compliance with Medicare and CHAP standards
• Verifying eligibility and benefits with your insurance or payer
• Managing referrals and communication with your healthcare providers

B. Contacting you about your care

By providing your phone number and/or email, you authorize us to contact you regarding your health care, including but not limited to:

• Scheduling, confirming, or rescheduling visits
• Follow-up on referrals and admissions
• Care coordination and medication-related questions
• Patient satisfaction or outcome surveys, when applicable

C. Marketing communications (with consent)

With your consent, we may also use your contact information to share:

• Educational information about home health and chronic disease management
• Service updates or new programs offered by Saintly Home Health
• General informational or outreach messages related to our services

You may opt out of marketing communications at any time without affecting your ability to receive medically necessary services.

D. Business operations & quality improvement

• Quality Assurance and Performance Improvement (QAPI) activities
• Accreditation and regulatory reviews (e.g., CHAP, CMS, state agencies)
• Staff training and compliance monitoring
• Billing, claims processing, and internal accounting

We do not sell your information. We share information only as allowed by law and as needed to provide care and operate our agency.

A. Healthcare providers and facilities

We may share PHI with your physicians, hospitals, specialists, and other providers involved in your care to coordinate services and comply with Medicare and clinical requirements.

B. Insurance companies and payers

We share necessary information with Medicare, Medicare Advantage plans, Medicaid/AHCCCS, and other payers to verify coverage, obtain authorization, and submit claims.

C. State and federal agencies

As required by law, we may disclose information to CMS, state survey agencies, accreditation bodies, or public health authorities for audits, surveys, or regulatory reporting.

D. Business associates and vendors

We may share information with trusted third-party vendors who perform services on our behalf, such as:

• Electronic medical record (EMR) systems
• Secure messaging and communication tools
• Billing and claims processing services
• IT support and security services

All business associates are required to sign a Business Associate Agreement (BAA) and to maintain the privacy and security of PHI in compliance with HIPAA.

E. When required by law

We may disclose information when required by law, court order, or government request, or to prevent or respond to a serious threat to health or safety, consistent with applicable laws.

By providing your mobile telephone number to Saintly Home Health, you consent to receive text messages (SMS), which may include:

• Appointment reminders and scheduling updates
• Notifications about your home health services
• Care coordination messages related to your treatment
• Follow-up or check-in messages after visits

These messages may be sent using automated technology or prerecorded content in accordance with the Telephone Consumer Protection Act (TCPA). Message and data rates may apply.

You may opt out of non-emergency text messages at any time by replying STOP to a message. Opting out will not affect your ability to receive care, but may change how we communicate with you.

By providing your email address, you consent to receive communications from us, which may include:

• Appointment confirmations and updates
• Care coordination and service-related information
• Educational information about home health and related topics
• Service updates or general informational messages

For marketing-oriented emails, we comply with the CAN-SPAM Act. You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of the email.

Our website may use cookies and similar technologies to improve your experience and to understand how visitors use our site. This may include:

• Basic site functionality and performance
• Analytics tools (such as Google Analytics)
• Advertising and conversion tracking (such as Google Ads or social media pixels)

You can control cookies through your browser settings. Disabling cookies may limit some features of our website but will not affect your ability to receive care from us.

We use reasonable and appropriate safeguards to protect your information in accordance with HIPAA, Medicare, and CHAP standards, including:

• HIPAA-compliant electronic medical records
• Encrypted devices and secure data storage where applicable
• Role-based access controls and authentication
• Staff training on privacy and security
• Auditing and monitoring of access to PHI

No system can be guaranteed 100% secure, but we are committed to protecting your information and responding promptly to any suspected privacy or security incident.

As a patient, you have important rights regarding your protected health information, including the right to:

• Request access to and copies of your medical record
• Request corrections to your record if you believe information is inaccurate or incomplete
• Request certain restrictions on how we use or disclose your PHI
• Request confidential communications by alternative means or at alternative locations
• Obtain an accounting of certain disclosures of your PHI
• Receive a paper copy of this Privacy Policy upon request

To exercise these rights, please contact us using the information in the “Contact information” section.

You can change your communication preferences or opt out in the following ways:

• Text messages: Reply STOP to any non-emergency text from us.
• Emails: Click “unsubscribe” at the bottom of a marketing email.
• Phone calls: Tell our staff your preferences and we will document them.

Please note that we may still contact you when necessary to provide care, deliver important health or safety information, or comply with legal or regulatory requirements.

If you have questions about this Privacy Policy, our privacy practices, or your rights, please contact:

Saintly Home Health LLC
64 E Broadway Rd, Ste 200-235
Tempe, AZ 85282
Phone: (480) 360-0008
Email: saintlyhomehealth@gmail.com

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we make material changes, we will update the “Effective Date” at the top of this page.

Your continued use of our website or services after any update signifies your acceptance of the revised policy.